I've used them - and will in the future - because my wife likes being able to take a bath, not a shower (long hair is hard to keep dry in a shower, but in a bat

I've used them - and will in the future - because my wife likes being able to take a bath, not a shower (long hair is hard to keep dry in a shower, but in a bath she just puts it in a ponytail), and curiously enough booking.com is the only site I've ever found that let you use that as a search criterion. Never had to call customer support, though.