It's a hidden agreement between tech giants and their customers in that companies are so big and make so much money it's cheaper for them to lose the occasional

It's a hidden agreement between tech giants and their customers in that companies are so big and make so much money it's cheaper for them to lose the occasional customer than it is to provide adequate customer service. As to when hn became a support page for this, at a minimum it was several years ago, along with the rest of social media.