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A lot of it is simply that many customers in many industries are not worth supporting. Cheaper to lose them. Tech just has a disproportionate number of low val

A lot of it is simply that many customers in many industries are not worth supporting. Cheaper to lose them. Tech just has a disproportionate number of low value customers, but you see it everywhere from flying to freelancing. Air Canada frequently neglects my queries. As my Dad has status, he never has to wait long to help. I can point to quite a few cases where as an established customer, I got excellent support from certain smaller businesses while my friends didn't even get replies.

logicalmonster 5y ago
> A lot of it is simply that many customers in many industries are not worth supporting. Cheaper to lose them. Turn a problem into an opportunity. Big Tech ought to just collectively agree to all start charging $XX-XXX for well-trained, actual human support for really important problems. There's downsides to this, but the really critical issues will actually get addressed. A low percentage of false positives is not good enough when peoples' livelihoods are at stake.