> Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then

> Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? I don’t understand how it’s rude to do this. If everyone did that they’d still be served in FIFO order, and they’d save the overhead of ordering verbally so the system as a whole would be more efficient.