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I run my own PBX too, and like you I had the IVR message for 'press 1 to connect your call'. Too many legitimate callers are morons though and couldn't figure o
by PenguinCoder 5y ago
I run my own PBX too, and like you I had the IVR message for 'press 1 to connect your call'. Too many legitimate callers are morons though and couldn't figure out how to press 1. A lot of bitching especially from Gov service's oe similar, when I got around to calling them and wondering why they hadn't called me. "We did, but got a wierd message". Fucking infuriating. It worked great for stopping spam and robo callers though.
- legacynl 5y agoThat's why paying attention to the message is important. If you give me your number, but when I call I get an automated response system, I'd hang up as well, thinking I probably got the wrong number. In the case of the top-comment I wouldn't because it confirms that I'm calling the person I want to call. I guess if you'd make that change, you will probably catch a lot of your problems.
- PenguinCoder 5y agoYeah I get that. I didn't want to give people more information than they already know though. Having an automated message that TELLS YOU who you are calling, seems counter-productive from my standpoint. If you're calling me, you should already know who I am. I don't want to give you my name and then have some random ass spammers use that information to make it seem like a legitimate call. Difference between them going "I am calling to speak to penguincoder" (having gotten the name from MY message), or going "I am calling about your cars extended warranty".
- deleted 5y ago[deleted]