Lol, booking.com sold me lodgings in Malibu, at a place that had clearly been shut down for months.. We ended up going to a motel in Thousand Oaks, BUT the cus

Lol, booking.com sold me lodgings in Malibu, at a place that had clearly been shut down for months.. We ended up going to a motel in Thousand Oaks, BUT the customer service is what actually allowed us to deal with the fraudulent booking. I’m gonna take a wild guess here, but this kind of outsourcing does not generally improve the service..