The last time I used booking.com the photo used for the listing was completely different than the room I was given at the hotel including the number of beds and

The last time I used booking.com the photo used for the listing was completely different than the room I was given at the hotel including the number of beds and some other major things. When I showed this to the hotel manager he just shrugged and didn't care. I opened a support ticket with booking.com and they never followed up. It's a bummer how quickly we are descending into fully automated, no F's given customer support culture as a result of the very same technology that many of us have built careers around developing.