booking.com's service is easy to use but I've had several issues with them in latin america 1. had a hotel cancal on me because I didn't "call ahead" ffs: I do

booking.com's service is easy to use but I've had several issues with them in latin america 1. had a hotel cancal on me because I didn't "call ahead" ffs: I don't speak spanish 2. showed up to the "resort" looks like it had been abandoned for months. literally no one there. total ghost town 3. show up in town, try to contact the hotel to get directions. they told me they cancelled because I didn't show up on time despite me messaging them ahead of time that the only tow busses for the town arrive either in the early morning or late at night 4. showed up, price was suspiciously good. Yea the actual hotel was terrible. dangerous part of town and the rooms were one step above prison grade. of course I had already booked and poid so I ate the loss as I took an uber to a better hotel in a good part of the city. It had a 9 rating.