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> I will still never understand why companies do this Literally cost. That's it. An example from my own experience: UK Cost center, salaries started at £18k.
by Jenk 5y ago
> I will still never understand why companies do this
Literally cost. That's it. An example from my own experience:
UK Cost center, salaries started at £18k.
They moved this operation to the Philipines. Starting salaries of PHP350k - the equivalent of just under £5k.
Cutting the cost of salaries is much more easily quantified than the cost of a damaging customer service.
- supergeek133 5y agoIt could be a confirmation bias problem on my end, I agree. I just know how much time some highly paid corporate support people dealt with "escalations" that could have not become that had the person answering the call either had more resources to help OR just knew how to better de-escalate a situation. Of course that time is not really quantified officially, it's just a salary.