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To me, deciding to outsource customer support and hiring are huge red flags. People / Customers are not at the center of the company any more, but behind a wal
by jlengrand 5y ago
To me, deciding to outsource customer support and hiring are huge red flags.
People / Customers are not at the center of the company any more, but behind a wall. Incentives get shifted, and core business becomes a service.
Not a good news.
- mingusrude 5y agoI worked as a consultant with a phone operator who were insourcing their inhouse sales (telemarketing) after having it outsourced. What they had discovered was that by outsourcing that function they had lost a large chunk of their overall talent pool that they could recruit from to almost any other function (especially sales of course).
- jlengrand 5y agoA past company I worked for decided to outsource recruitment. Went from having a dedicated human to talk to knowing me, and being aware of what kind of team people were running to having generic folks on the phone crawling linkedin profiles for me. Who do you think was having a better success rate at finding the right candidate? In companies where there are many roles open, someone needs to be aware of what kind of team would fit the profile to ensure success. A couple years later, half the teams were using under the radar private hiring firms to help find talents. A loss on all sides.
- glanzwulf 5y agoYep! I agree with you 100%. The way I see it is once you move away from internal CS teams it means the customer is no longer your priority. Outsourced teams will never care about their work as much as an internal team does and because of that everything else suffers. Such a shame.