3 ms·

I think any Booking user knows that 8+ - awesome, 7+ - okay, less than 7 - handle with care. At least it's more consistent than "star ratings"

• listenallyall 5y ago
  Seems every online star system is heavily weighted to the upside. Your assigned Uber driver has a 4.6? Likely going to be a nightmare. An Amazon product at 4.2? Probably garbage.
• Jenk 5y ago
  That's known as the Net Promoter Score. https://en.wikipedia.org/wiki/Net_promoter_score https://en.wikipedia.org/wiki/Net_promoter_score In summary: 1-6 are demoters (will talk negatively of their experience to others), 7-8 passive (probably won't talk about their experience), 9-10 promoters (will talk positively about their experience).
  • vdqtp3 5y ago
    Real world summary for anyone graded by NPS: if you got a 10, you're meeting expectations. Anything else and you're getting a write-up.
  • thriftwy 5y ago
    Point being, Booking is translating their users' input into NPS