4 ms·
Not to say you’re lying but I find this extremely unlikely. Speaking as somebody who works in fintech but despises booking.com. The reason they wanted your ban
by scrollaway 5y ago
Not to say you’re lying but I find this extremely unlikely. Speaking as somebody who works in fintech but despises booking.com.
The reason they wanted your bank statements is legitimate: you’re claiming you didn’t receive money they are convinced they refunded.
Did you yourself look at your bank statements? A refund doesn’t always show up as a refund, it sometimes shows up as a cancelled charge. A bank might not notify you of that. I have even used a bank which straight up would show a mathematically incorrect calculation in its app when this type of refund came through, and the only way to get to the bottom of it was by trawling through the statements.
- microtonal 5y agoDid you yourself look at your bank statements? A refund doesn’t always show up as a refund, it sometimes shows up as a cancelled charge. A bank might not notify you of that. Yes. My wife keeps a meticulous administration, the 125 Euro showing up again would be noticed immediately. My impression was that Booking.com wasn't going to refund the money, but was pressuring the hotel to do the refund, and they either transferred it to an incorrect account or didn't transfer it all and was feeding Booking.com false information. However, you can't be the middle man when it suits you (get a certain percentage for every reservation), but not be the middle man when it doesn't suit you. The proper approach would be for Booking.com to refund the money and then settle things with the hotel. But they are clearly not very customer-oriented.