The customer experience has been great but consistently decreasing over the years. Last time I used them I think they pivoted into fighting with AirBNB so they

The customer experience has been great but consistently decreasing over the years. Last time I used them I think they pivoted into fighting with AirBNB so they took on smaller and smaller "venues" up to people (illegally) renting an apartment. The guy straight up threatened me in writing on Booking when I decided to cancel seeing how different the conditions were compared to the pictures.