4 ms·
Hotels.com as screwed up my booking twice (showed up and the hotel had no record of me booking a room) and had terrible customer service both times. Never again
by dagw 5y ago
Hotels.com as screwed up my booking twice (showed up and the hotel had no record of me booking a room) and had terrible customer service both times. Never again.
- Moru 5y agoSame here but that was just the same with booking.com. Turns out it was the hotel that screwed up, not the booking site.
- tluyben2 5y agoI have used them for 10 years now for close to a 1000 bookings and the times it went wrong I can count on one hand; they also always help fixing the issue. Sure you get some bad VOIP connection (why is that still a thing...) but if you just immediately push for the rebooking agent (which is separate from the normal support), you will be fine quickly in no time and at no cost. Unlike some experiences I had with booking...