4 ms·
Hotels.com. You get no dark patterns and shady practices as bonus.
by franczesko 5y ago
Hotels.com. You get no dark patterns and shady practices as bonus.
- aryou123 5y agoFalse, we used it, you can't cancel your order unless you talk to some shady agent and then you have to pay some amount of money, also, it's very expensive, booking.com you could cancel your order for free
- shrikant 5y agoI've used Hotels.com dozens of times and have never had to speak to anyone, shady agent or otherwise, to cancel. And I've also cancelled for free where "Free Cancellation" was mentioned as part of the fare rules.
- tluyben2 5y agoYou probably booked a VRBO accommodation; you have to be careful not to do that. Those really suck service wise. They might be nice and cheap but if something goes wrong, hotels.com isn't going to help you, while with the non-vrbo places they do. Places that are VRBO have a large VRBO logo next to them; they are not hotels.com bookings, just affiliates. Shitty, but I guess they found a way of making some more money.
- dagw 5y agoHotels.com as screwed up my booking twice (showed up and the hotel had no record of me booking a room) and had terrible customer service both times. Never again.
- Moru 5y agoSame here but that was just the same with booking.com. Turns out it was the hotel that screwed up, not the booking site.
- tluyben2 5y agoI have used them for 10 years now for close to a 1000 bookings and the times it went wrong I can count on one hand; they also always help fixing the issue. Sure you get some bad VOIP connection (why is that still a thing...) but if you just immediately push for the rebooking agent (which is separate from the normal support), you will be fine quickly in no time and at no cost. Unlike some experiences I had with booking...