Yes, that’s it! An easier and shorter read may be the final paper I published in that domain, which talks more about the difference between literate and low/non

Yes, that’s it! An easier and shorter read may be the final paper I published in that domain, which talks more about the difference between literate and low/non-literate users: http://www.cs.cmu.edu/~jsherwan/pubs/orality-hcid-itid09.pdf http://www.cs.cmu.edu/~jsherwan/pubs/orality-hcid-itid09.pdf