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Or maybe because the people who ordered delivery ordered first. Why shouldn't they be served first? I would be pissed off if my order got delayed because they

Or maybe because the people who ordered delivery ordered first. Why shouldn't they be served first? I would be pissed off if my order got delayed because they prioritized someone in the restaurant who came in after I ordered. FIFO/queue has been around forever in F & B.

jiveturkey 5y ago
Because if you want local, dine-in business, then you can't take a customer in and then hold them captive for 45 minutes just waiting on the queue. Whereas for delivery it's ok to be more async. Dining in person is in part (maybe large part) about the experience of being there and being served, even for lower budget fare. This is restauranting 101. If a restaurateur cares about their customers they'll set an appropriate rate limit on call in orders so that they can properly prioritize dine-in customers. Those that don't are optimizing for revenue since of course online customers will pick another place if the reported delay is too long. It's customer hostile to keep your dine-in customer captive for 45 minutes because they are there and will sit there and be "forced" to accept it due to a kind of sunk time fallacy. And you can't really hire for peak times if your peak to average ratio is too high. Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? In short: customer service matters in the restaurant industry and that is why online order shouldn't be served first, simply based on having a single queue for orders.
- arvinsim 5y ago
  > Dining in person is in part (maybe large part) about the experience of being there and being served, even for lower budget fare. This is restauranting 101. If a restaurateur cares about their customers they'll set an appropriate rate limit on call in orders so that they can properly prioritize dine-in customers. Yes, it's the restaurant responsibility to rate the customers coming in so that they can serve dine-in customers in a reasonable amount of time. That doesn't entitle the dine-in customers to cut the queue. > Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? I do not know where you live but where I am, there are shops that have a separate queue for dine-in and take out. No one would bat an eye if you decide to go take-out instead for faster service
  - jiveturkey 5y ago
    tons of places like that near me. it’s the norm. but very clearly the parent is talking about places that don’t do that. and your earlier response was much more hostile than this. more like how dare he want good in person service?
    - arvinsim 5y ago
      Not at all. I was playing devil's advocate and taking the perspective of someone who ordered online. They are as much as a customer as one who dines in.
- philwelch 5y ago
  > Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? I don’t understand how it’s rude to do this. If everyone did that they’d still be served in FIFO order, and they’d save the overhead of ordering verbally so the system as a whole would be more efficient.

jiveturkey 5y ago

Because if you want local, dine-in business, then you can't take a customer in and then hold them captive for 45 minutes just waiting on the queue. Whereas for delivery it's ok to be more async. Dining in person is in part (maybe large part) about the experience of being there and being served, even for lower budget fare. This is restauranting 101. If a restaurateur cares about their customers they'll set an appropriate rate limit on call in orders so that they can properly prioritize dine-in customers. Those that don't are optimizing for revenue since of course online customers will pick another place if the reported delay is too long. It's customer hostile to keep your dine-in customer captive for 45 minutes because they are there and will sit there and be "forced" to accept it due to a kind of sunk time fallacy. And you can't really hire for peak times if your peak to average ratio is too high. Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? In short: customer service matters in the restaurant industry and that is why online order shouldn't be served first, simply based on having a single queue for orders.

arvinsim 5y ago
> Dining in person is in part (maybe large part) about the experience of being there and being served, even for lower budget fare. This is restauranting 101. If a restaurateur cares about their customers they'll set an appropriate rate limit on call in orders so that they can properly prioritize dine-in customers. Yes, it's the restaurant responsibility to rate the customers coming in so that they can serve dine-in customers in a reasonable amount of time. That doesn't entitle the dine-in customers to cut the queue. > Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? I do not know where you live but where I am, there are shops that have a separate queue for dine-in and take out. No one would bat an eye if you decide to go take-out instead for faster service
- jiveturkey 5y ago
  tons of places like that near me. it’s the norm. but very clearly the parent is talking about places that don’t do that. and your earlier response was much more hostile than this. more like how dare he want good in person service?
  - arvinsim 5y ago
    Not at all. I was playing devil's advocate and taking the perspective of someone who ordered online. They are as much as a customer as one who dines in.
philwelch 5y ago
> Do you not find it rude that when there's a long line at your favorite coffee shop or whatever, that people that come late order online using their phone then move over to the pickup? Getting served before the folks in front of them in the physical queue? I don’t understand how it’s rude to do this. If everyone did that they’d still be served in FIFO order, and they’d save the overhead of ordering verbally so the system as a whole would be more efficient.