The item posted to HN, linked above, begins: > but after some months in production, and a severe lack of any meaningful reply from the CF Images team addressin

The item posted to HN, linked above, begins: > but after some months in production, and a severe lack of any meaningful reply from the CF Images team addressing any of these concerns that's the concern, that the feedback didn't reach the right ears, or trigger actions, until the HN post, when it should have been possible to use normal customer relations channels and get some kind of meaningful reply. Still, yes, this is a common dilemma these days with many vendors, and that the HN post worked is also better than some!