Buttons and prompts, man. Give people one question at a time, get their response asynchronously. The good ol' days were people had phone interactive prompts wit

Buttons and prompts, man. Give people one question at a time, get their response asynchronously. The good ol' days were people had phone interactive prompts with number# instead of automated voice options call. People have an intuitive feel for what they want based on the words shown to them, rather than listening and sitting through an automated voice and pressing buttons. Moreover the number# process allowed you to add options (like -2222*2#) that way you could easily go to your desired services. But with more and more AI Voiced Customer Support popping up, I think we are adding more bureaucracy in the promise of efficiency.