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Same here, except I did manage to find the original transaction ID, and they still wouldn't give me access to my account. They acknowledged (after several month
by teraflop 5y ago
Same here, except I did manage to find the original transaction ID, and they still wouldn't give me access to my account. They acknowledged (after several months' wait time) that the ID was correct, but they claim the account is associated with a different email address -- even though the PayPal receipt is still in my inbox! And until I can guess which incorrect address is in their records, they won't reset the password.
(This contradicts their written policy, which says that even if you lose access to the original email address, the transaction ID should be enough to recover the account. When I pointed this out to their support representative, they ignored me and closed the ticket.)
- FreeFull 5y agoCould this perhaps be a gmail.com vs googlemail.com thing? Perhaps using yourmail@googlemail.com will work, if gmail is your email provider in this case.
- teraflop 5y agoThat's a good idea. I'll have to try that if I can ever manage to get a hold of a human being again.
- iforgotpassword 5y agoSame happened to someone I know. After providing the transaction id, they came backn with "sorry we lost our records for that time period, good luck regaining access to your lost email account instead lol" How can this be legal? This time it's just a game, but there are quite some important things online nowadays.