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I think part of the problem is companies wanting to police misinformation, or problematic language, or whatever as a single step without feedback loops. I thin
by WesternWind 5y ago
I think part of the problem is companies wanting to police misinformation, or problematic language, or whatever as a single step without feedback loops.
I think you have to see it as an iterative process, where moderators, policies and heuristics intended to target misinformation will, inevitably, have both false positives and false negatives. You then have to have systems in place to correct those, and minimize them in the future.
Currently that system is basically just public outcry or boycotts, because the companies assume they got it right or don't have to do more, and that they can apologize their way out of it, or give 100 million to a charity and keep it, or whatever.
But we deserve not just better systems, but also continual work to make those systems better.
Without it, I believe the best thing you can do is public outcry, and moving your content or your subscription.