3 ms·
What I'd like to have is some kind of "sysadmin call center". I probably wouldn't feel comfortable hiring an admin to set up my app infrastructure and then don'
by mhd 15y ago
What I'd like to have is some kind of "sysadmin call center". I probably wouldn't feel comfortable hiring an admin to set up my app infrastructure and then don't keep him permanently. This is bad enough with code, but I'd find it hard that any documentation left behind will include all the minor details and setup option he has done to make everything work just fine (the equivalent of "use the source" would be "diff with a default system")…
But for simple maintenance or low-skill/time problem management I could easily imagine outsourcing that. Restarting your services, deleting some temp files if the file system is full, maybe doing an occasional upgrade of some packages etc.
Anything that someone with a basic grasp of Unix could probably do. Nothing major, i.e. if I have problem with the latency of my NoSQL replication system, he wouldn't be able to help me. But especially for single founders (or being the single guy at that technical level in a small team) it would be a big boon. You can go to that party, without worrying that you'd have to troubleshoot a non-working system wherever you are, in whatever state you are.
Not a panacea, but a bit more ease of mind. And it might work out for the admins, too. Potentially you can cover a lot of clients, as most of the time there won't be a problem and you're just waiting for one. Granted, according to Murphy's Law, you'll then get 17 calls at the same time, which is why I'd want this to be a team operation, not a single guy who sleeps next to his telephone and terminal