Sounds kinda like the bigger issue where they were removing features on delivered vehicles. I don't have the link in front of me but there was a reddit thread a

Sounds kinda like the bigger issue where they were removing features on delivered vehicles. I don't have the link in front of me but there was a reddit thread about I believe Y models where customers were getting delivered vehicles without the passenger lumbar even though it was a listed feature on purchase. I know they have done it on other things as well. Common problem across all modern tech companies, the ability to communicate is not present.