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ProtonVPN has another dark pattern i found out this month; If you cancel your subscription it will be canceled with immediate effect, and the remainder of the
by DavideNL 5y ago
ProtonVPN has another dark pattern i found out this month;
If you cancel your subscription it will be canceled with immediate effect, and the remainder of the month will be given back to you as "credits", which you're supposed to spend on some of their services at some point.
The only way to stop the subscription and not loose money/value is to cancel it exactly on the last day of your subscription.
So... of course people end up missing the reminder and get stuck with another month.
Vicious.
- mlsmith 5y agoI ran into the same issue. It was a sad moment for me because I backed them during their crowd sourcing days but ended up cancelling both their VPN and "Plus" mail service. What solidified my decision was after cancelling the mail service I was no longer able to export all of my email. I ended up having to temporarily reactivate the subscription so that I could export to mbox.