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I'm the opposite, once you make it difficult for me to cancel a service, my resolve to be rid of you increases 10 fold. It overwhelms any discomfort making a ca

I'm the opposite, once you make it difficult for me to cancel a service, my resolve to be rid of you increases 10 fold. It overwhelms any discomfort making a call would put me through.

MattGaiser 5y ago
It is not so much discomfort (although I do hate phone calls), but rather an unwillingness to give up somewhere between a half hour and 2 hours of prime daytime hours waiting on hold.
veidr 5y ago
I used to be like the parent poster, but yours is the position I evolved to, also. And, I make sure to leave a negative review or call attention to the shittiness of the company involved somehow, much as the OP as done. It is annoying, and possibly not the most effective use of my time, but I have come to see it as a kind of civic responsibility.
- goldforever 5y ago
- whoibrar 5y ago
  This is the right approach! If everyone decides to stay silent it will only make more companies adopt this. The shit needs to be called out!
sokoloff 5y ago
Blue Apron used this pattern. For over a year, every week I went to Google, typed in a search term that would give me a paid ad from Blue Apron, I clicked through it and made sure my next 4 weeks of meals were skipped. (Along the way, I learned there was a cancel fully online page, but it was not linked in the nav, furthering my resolve to keep doing this.) Eventually a new CEO took over and the cancel online page appeared in the nav whereupon I canceled that way and wrote them a quick note of thanks for putting it in the nav. Worst part was: we genuinely enjoyed the service for over a year and many of their recipes have become part of our regular menu at home. We stopped only when the recipes got somewhat repetitive and then the convenience wasn’t quite worth it. I liked and recommend it (now), but this attempt to goose the retention numbers really sat poorly with me.

I'm the opposite, once you make it difficult for me to cancel a service, my resolve to be rid of you increases 10 fold. It overwhelms any discomfort making a call would put me through.

MattGaiser 5y ago

It is not so much discomfort (although I do hate phone calls), but rather an unwillingness to give up somewhere between a half hour and 2 hours of prime daytime hours waiting on hold.

veidr 5y ago

I used to be like the parent poster, but yours is the position I evolved to, also. And, I make sure to leave a negative review or call attention to the shittiness of the company involved somehow, much as the OP as done. It is annoying, and possibly not the most effective use of my time, but I have come to see it as a kind of civic responsibility.

goldforever 5y ago
whoibrar 5y ago
This is the right approach! If everyone decides to stay silent it will only make more companies adopt this. The shit needs to be called out!

sokoloff 5y ago

Blue Apron used this pattern. For over a year, every week I went to Google, typed in a search term that would give me a paid ad from Blue Apron, I clicked through it and made sure my next 4 weeks of meals were skipped. (Along the way, I learned there was a cancel fully online page, but it was not linked in the nav, furthering my resolve to keep doing this.) Eventually a new CEO took over and the cancel online page appeared in the nav whereupon I canceled that way and wrote them a quick note of thanks for putting it in the nav. Worst part was: we genuinely enjoyed the service for over a year and many of their recipes have become part of our regular menu at home. We stopped only when the recipes got somewhat repetitive and then the convenience wasn’t quite worth it. I liked and recommend it (now), but this attempt to goose the retention numbers really sat poorly with me.