I don't understand, didn't GoFundMe take money but refused a service that was paid for? If they decided to ban that particular campaign, they should return mone

I don't understand, didn't GoFundMe take money but refused a service that was paid for? If they decided to ban that particular campaign, they should return money to the donors not donate it to some other cause, no? I am not super knowledgeable about the situation, apologies if I misrepresented something.