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This is great but I still dislike that valve has no customer support whatsoever. They also offer no refunds for errors in their system. I've been in situations
by nameisname 5y ago
This is great but I still dislike that valve has no customer support whatsoever. They also offer no refunds for errors in their system. I've been in situations where I purchase something off the market and it says "could not find an item at that price" and purchases it anyway without updating the screen. This resulted in me having multiple of the same item and they wouldn't even acknowledge the issue. I'm anti steam until they fix their huge customer service black hole. There's no excuse.
- Kelamir 5y agoSorry to hear about that. Valve has customer support though. On a request I had a few months ago I got responses promptly.
- genericlogic 5y agoI have refunded a number of items on steam for a number of reasons and all it took was filling out some online forms and waiting a bit. While I never spoke to a person I never had an issue. Steam also has a posted refund policy: https://store.steampowered.com/steam_refunds/ https://store.steampowered.com/steam_refunds/
- donatj 5y agoI’ve had a couple issues with steam purchases over the years, but support always corrected it right away and were helpful and friendly; even in the case where the issue was clearly my fault. Way more than I can say of Sony whose support I would describe as adversarial in my several encounters. Most recently, after fifteen years of using PSN, hundreds of purchases, thousands of dollars, my account stopped working with ANY of my credit cards or PayPal - all orders fail. Their advice? Will not fix, buy gift cards from Amazon.