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> Not one bartender in sight would take cash, and put it into the system in 30min when the power was back. That's actually understandable. If they were able t

by lisper 5y ago

> Not one bartender in sight would take cash, and put it into the system in 30min when the power was back. That's actually understandable. If they were able to do that, then they could pocket some of the cash, and so they were almost certainly told by management that if they were ever caught serving a drink without entering the order into the accounting system first, they'd be fired. (c.f. https://news.ycombinator.com/item?id=30237457 https://news.ycombinator.com/item?id=30237457)

yial 5y ago
Conversely, currently being in charge of a small to mid size organization that has customer facing parts…. We have “no internet “ and “no electricity” ways to process - at least for a time. A large concern in a no power situation would probably have been safety / trip hazards as well. Conversely, I know someone who was once “unable” to leave a restaurant because their power was out, and they wouldn’t let people leave who had an open bill.
jppope 5y ago
> "then they could pocket some of the cash" The bartenders can do that anytime they receive cash anyway. There is no difference. > "they were almost certainly told by management that if they were ever caught serving a drink without entering the order into the accounting system first, they'd be fired." No restaurant I've ever worked for would fire someone for doing their job... I've probably had this exact scenario happen 5+ times while working as a server/bartender (no electricity). I've even worked at restaurants that didn't use electronic POS systems. When the electricity goes out sometimes we take cash, sometimes we'd bust out the manual processing for credit cards (there are manual ways to process credit cards). There are many many scenarios on a daily basis where you may NEED to skip putting things into the system- e.g. you need a managerial adjustment, or you buy someone a desert for their birthday. On the other side of the table, from the ownership/ management side... having a restaurant not operate when it is possible INCREDIBLY expensive. If an owner came in and watched people purposely not processing orders they very well might fire the staff who wouldn't do their jobs for inclement weather.

by lisper 5y ago

yial 5y ago

Conversely, currently being in charge of a small to mid size organization that has customer facing parts…. We have “no internet “ and “no electricity” ways to process - at least for a time. A large concern in a no power situation would probably have been safety / trip hazards as well. Conversely, I know someone who was once “unable” to leave a restaurant because their power was out, and they wouldn’t let people leave who had an open bill.

jppope 5y ago

> "then they could pocket some of the cash" The bartenders can do that anytime they receive cash anyway. There is no difference. > "they were almost certainly told by management that if they were ever caught serving a drink without entering the order into the accounting system first, they'd be fired." No restaurant I've ever worked for would fire someone for doing their job... I've probably had this exact scenario happen 5+ times while working as a server/bartender (no electricity). I've even worked at restaurants that didn't use electronic POS systems. When the electricity goes out sometimes we take cash, sometimes we'd bust out the manual processing for credit cards (there are manual ways to process credit cards). There are many many scenarios on a daily basis where you may NEED to skip putting things into the system- e.g. you need a managerial adjustment, or you buy someone a desert for their birthday. On the other side of the table, from the ownership/ management side... having a restaurant not operate when it is possible INCREDIBLY expensive. If an owner came in and watched people purposely not processing orders they very well might fire the staff who wouldn't do their jobs for inclement weather.