Even better, if you've been bamboozled onto an annual Teams plan, you get a weird single 30-day window at your renewal period to change your license/seat count

Even better, if you've been bamboozled onto an annual Teams plan, you get a weird single 30-day window at your renewal period to change your license/seat count downward without penalty. Otherwise, you're just perpetually on the hook for the full number of licenses contracted. And the Twitter thread that shows someone's chat experience with canceling is the exact sort of 25 minutes in support agent hell it appears to be. It's complete madness.