I wouldn't call an organization that makes companies 'fold over instantly' toothless. Companies fold if they are in the wrong or even if things are in doubt, be

I wouldn't call an organization that makes companies 'fold over instantly' toothless. Companies fold if they are in the wrong or even if things are in doubt, because losing at arbitration is an indelible black mark. I know those 4 letters got me a full refund the next day when brought to the attention of the parent company after failing to deal with a local franchise owner. Before hand having followed the ACCC guidelines trying to get the order back on track (and creating the paper trail to ensure there was no doubt I was in the right).