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I'm someone who tends to double check terms before I sign up for any recurring billing... and somehow Adobe still got me with this exact dark pattern. I thought
by gregdoesit 5y ago
I'm someone who tends to double check terms before I sign up for any recurring billing... and somehow Adobe still got me with this exact dark pattern. I thought I was paying for a monthly subscription, only to be told I need to pay 50% of the remaining annual charge AND lose access immediately if I cancel.
I was convinced I signed up for what was a monthly plan... and somehow Adobe hid the fact that this was an annual plan, paid monthly (WTF??)
This level of a dark pattern made me move away from all Adobe products. Congrats on the additional revenue per user: it's also a sure way to have churned users like me not return.