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> Further, there's a distinction made between "commercial" and "transactional" messages in both law and etiquette. The unsubscribe link is expected in commercia
by wl 5y ago
> Further, there's a distinction made between "commercial" and "transactional" messages in both law and etiquette. The unsubscribe link is expected in commercial messages, not transactional ones.
Most of the junk that gets through my spam filter are transactional or other "mandatory" messages intended for someone who fat fingered their email address. If those senders don't want to be marked as spam, they need to provide a way for me to make the messages stop.
- thaumaturgy 5y agoEmail confirmations should be standard but that's not what we're talking about here (and I'd expect that ~rsync is handling that properly). Unsubscribing from transactional emails eventually causes the following support conversation: "Hi, uhh, rsync? Yeah, so, I'm having trouble logging in to my account and we really really need our backups, our intern just nuked a database. Yeah, it's uhh... cto@company.com. What do you mean my account's not active? ... ... Why didn't you just tell me my card expired? Well yeah, of course I unsubscribed, but I still wanted to know my account was being shut down!" There's a scale of headaches happening here. At one end of the scale we have "nuisance", as in, "I'm getting too much email, or I have a stupid email address, or I don't know how to filter messages from reputable senders", and at the other end we have "job-ending cockup", as in, "I'm just now finding out that a critical part of our disaster recovery plan hasn't been working for a long time because somebody somewhere was inconvenienced by a notification, and I'm finding this out now because today happens to be the day we really need that disaster recovery plan". Pushing the needle away from the nuisance end moves it closer to the disaster end.
- vorpalhex 5y agoThe service is not meant to cater to the lowest common denominator. If you unsubscribe from critical notifications and get screwed over.. that is on you. It is not fair to the rest of us to be inundated with endless spam just so some screwup can be kept from doing something stupid.
- girvo 5y agoTransactional email from a backup service you deliberately signed up to isn’t spam, so congratulations you’ve got what you’re after. Now someone will likely reply shifting the definition of what “spam” is to include Rsync’s critical service emails, and now the term spam is so wide as to be meaningless. At that point it’s on you to manage your own spam filter if you truly feel “your critical backup service is down” is spam. I haven’t been inundated with endless spam for about a decade. Abusix don’t know what they are talking about, and basically all services that let you manage your email notifications still send through critical “your service is about to be turned off because your card details failed” emails regardless of how many checkboxes you disable — and for good reason.
- deleted 5y ago[deleted]
- Karunamon 5y agoI got dogpiled on here a couple weeks ago for the temerity to suggest that "spam" is, by definition, unsolicited. Unreasonable people like this put companies in no-win situations.
- vorpalhex 5y agoI did not solicit emails from that service. I solicited them to store my data. Did you solicit every nag and advert Amazon sends you? That you bought something from someone does not mean your email inbox is now free game.
- girvo 5y agoFine then. Filter them client side. That’s your choice, don’t make the choice for others.