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"You should have an unsubscribe link. You should also have your business address and identify yourself." What would that even look like ? You're a paying cust

by rsync 5y ago

"You should have an unsubscribe link. You should also have your business address and identify yourself." What would that even look like ? You're a paying customer of a service - they charge you every month - and you use that service ~daily ... and then you unsubscribe to emails ... So then what ? We just keep taking your money and when the service fails or there is an outage or critical notification we ... just don't send it ?

zamadatix 5y ago
Yes, just because I use your service doesn't mean I want to see every outage notification status update as an email. Preferably email subscription status would be granular so I can select what I want to get not what some idealized average user would want to get.
- cbm-vic-20 5y ago
  I've been a paying customer of rsync's service for more than a decade. The only mail I get is the monthly invoice, and roughly once-per-year notice of infrastructure changes that may temporarily affect availability.
  - zamadatix 5y ago
    Oh I have no doubts whatsoever the volume is low and the messages sent intended to be genuinely important to the vast majority of customers, rsync seems very reputable based on what I've heard over the years on HN. It's still nice to have granular subscription though even for rare things you think 95% of users may like to hear about e.g. I've been using a similar service since 2015 and I have 0 interest in receiving their downtime or scheduled maintenance notifications as I don't care enough to take a special action for a failed sync or two in the first place so... I don't opt to receive them and I appreciate that option. I don't get the invoices emailed so I haven't had to think about it one way or the other there.
scarface74 5y ago
Yes. I explicitly told you I didn’t want any emails from you.
- spookthesunset 5y ago
  That is gonna lead to all kinds of misunderstandings and complaints.
  - scarface74 5y ago
    If I unsubscribed that already told you I didn’t want you sending me emails. Your attitude is the very reason I use “Hide My Email”.
michaelt 5y ago
Surely 99.9% of your users have a backup system that could recover from a day-long outage on your end without any manual intervention? What are they supposed to do in response to an outage notification, apart from wait for things to recover on their own?

by rsync 5y ago

zamadatix 5y ago

Yes, just because I use your service doesn't mean I want to see every outage notification status update as an email. Preferably email subscription status would be granular so I can select what I want to get not what some idealized average user would want to get.

cbm-vic-20 5y ago
I've been a paying customer of rsync's service for more than a decade. The only mail I get is the monthly invoice, and roughly once-per-year notice of infrastructure changes that may temporarily affect availability.
- zamadatix 5y ago
  Oh I have no doubts whatsoever the volume is low and the messages sent intended to be genuinely important to the vast majority of customers, rsync seems very reputable based on what I've heard over the years on HN. It's still nice to have granular subscription though even for rare things you think 95% of users may like to hear about e.g. I've been using a similar service since 2015 and I have 0 interest in receiving their downtime or scheduled maintenance notifications as I don't care enough to take a special action for a failed sync or two in the first place so... I don't opt to receive them and I appreciate that option. I don't get the invoices emailed so I haven't had to think about it one way or the other there.

scarface74 5y ago

Yes. I explicitly told you I didn’t want any emails from you.

spookthesunset 5y ago
That is gonna lead to all kinds of misunderstandings and complaints.
- scarface74 5y ago
  If I unsubscribed that already told you I didn’t want you sending me emails. Your attitude is the very reason I use “Hide My Email”.

michaelt 5y ago

Surely 99.9% of your users have a backup system that could recover from a day-long outage on your end without any manual intervention? What are they supposed to do in response to an outage notification, apart from wait for things to recover on their own?