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I would probably understand it, but I don't think those two words would necessarily make it clear to every person of every background, and it's very easy for Ad

I would probably understand it, but I don't think those two words would necessarily make it clear to every person of every background, and it's very easy for Adobe to briefly explain the early termination fee on the payment page where everyone can easily see it. They don't explain it because they want everyone to convert, even people who did not understand what they signed up for and would not have signed up if they had understood. Subscription fee companies have always behaved like this.

chrisseaton 5y ago
> They don't explain it because they want everyone to convert Being charitable, I would guess that they don't explain it because it seems like plain language and should be understandable.
- civilized 5y ago
  That's only "charitable" to the giant company. It's not so charitable to the people who say they were confused in good faith and signed up for something they wouldn't have signed up for if they had understood it. These people exist and have made themselves known in the OP Twitter thread and other HN comments on this post. I can't help but wonder if all this "how can people not understand" is just thinly-veiled contempt for people who don't have the same background or way of thinking or interpreting words as you do. Who gives a shit about those people, am I right? Who cares if they're on the hook for hundreds they didn't expect to have to pay. Good on Adobe for imposing that stupidity tax on lesser minds than yours!
  - chrisseaton 5y ago
    If people can't understand 'annual plan' then I'm not sure what it's reasonable to do? How can you conduct business with a person who can't understand language like that?
    - civilized 5y ago
      I already explained how Adobe could be more clear, by briefly explaining their early cancellation policy on the payment page. Amazingly, it's quite easy to be more clear by using more than two words to explain something. You're just playing dumb and it's uninteresting and in bad faith, so, bye. Enjoy being baffled about how a giant rich company could possibly be less shitty to their customers.
      - chrisseaton 5y ago
        > You're just playing dumb I'm playing dumb by understanding the sales copy? And the people who pretend to be dumbfounded by 'annual plan' are the ones who aren't playing dumb? Come on - people are putting on this outrage. Nobody was seriously confused at what 'annual plan' means. It's the plainest language possible.

chrisseaton 5y ago

> They don't explain it because they want everyone to convert Being charitable, I would guess that they don't explain it because it seems like plain language and should be understandable.

civilized 5y ago
That's only "charitable" to the giant company. It's not so charitable to the people who say they were confused in good faith and signed up for something they wouldn't have signed up for if they had understood it. These people exist and have made themselves known in the OP Twitter thread and other HN comments on this post. I can't help but wonder if all this "how can people not understand" is just thinly-veiled contempt for people who don't have the same background or way of thinking or interpreting words as you do. Who gives a shit about those people, am I right? Who cares if they're on the hook for hundreds they didn't expect to have to pay. Good on Adobe for imposing that stupidity tax on lesser minds than yours!
- chrisseaton 5y ago
  If people can't understand 'annual plan' then I'm not sure what it's reasonable to do? How can you conduct business with a person who can't understand language like that?
  - civilized 5y ago
    I already explained how Adobe could be more clear, by briefly explaining their early cancellation policy on the payment page. Amazingly, it's quite easy to be more clear by using more than two words to explain something. You're just playing dumb and it's uninteresting and in bad faith, so, bye. Enjoy being baffled about how a giant rich company could possibly be less shitty to their customers.
    - chrisseaton 5y ago
      > You're just playing dumb I'm playing dumb by understanding the sales copy? And the people who pretend to be dumbfounded by 'annual plan' are the ones who aren't playing dumb? Come on - people are putting on this outrage. Nobody was seriously confused at what 'annual plan' means. It's the plainest language possible.