I take your point. These situations look very unjust. But for every example you've provided here there is a counter example of passengers who demonstrate that t

I take your point. These situations look very unjust. But for every example you've provided here there is a counter example of passengers who demonstrate that they simply are not fit to be civil members of an airplane flight. It's just not an easy situation. I get that the "customer is always first" but it makes me angry to see so many waiters and flight attendants treated like complete trash these days, by sometimes belligerent people who are simply not civilized. There is a reason why businesses have a right to refuse service. But we don't live in a utopia and mistakes do happen. We need to work to prevent and reduce those mistakes.