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Annual plan to me that you're agreeing to pay for the year. Disney did something similar, it was cheaper to sign up for a year. Typically you get 12 months for
by iso1631 5y ago
Annual plan to me that you're agreeing to pay for the year. Disney did something similar, it was cheaper to sign up for a year. Typically you get 12 months for the price of 10.
The screenshot says you can have a full refund if you cancel before Feb 26th, assuming that holds, that's plenty of time to work out what's going on.
The US is clear, I've seen that setup several times. The UK one has several red flags
1) Free trial
2) "From" £x a month
3) It's Adobe
- lelandfe 5y agoIf a user will be on the hook for $300 when cancelling a contract, that should be made quite clear. The only hint that that lays buried in the fine print is small gray text intoning "avoid a fee" that gets shown after plan selection. It's pretty clear Adobe has work to do on their sign up flow, here. That they've already done so on the US side makes it even more inexcusable, frankly.
- iso1631 5y agoVery first screenshot says "Starting At" The point where you enter your email states "Annual Plan Paid Monthly", and "Cancel before 26th Feb for a full refund" Maybe I'm just cynical, but I would expect if I were to sign up I would be on the hook for a full year unless I cancel before 26th Feb.
- lelandfe 5y ago"I would expect" is not exactly a sterling commendation of how clear a sign up flow's terms are. The Creative Suite has a wide audience.
- iso1631 5y agoMaybe it's not entirely clear, but then you get several weeks to decide to cancel and pay nothing Of all the dark patterns online, this is fairly low down the list.