Is the airline staff that caused this in the first place due to their lack of professionalism required to accept consequences? Are they responsible for their a

Is the airline staff that caused this in the first place due to their lack of professionalism required to accept consequences? Are they responsible for their actions that caused an innocent person to suffer both the physical and other injuries for something that he was not responsible? Stop excusing this nonsense. The force applied was unnecessary, excessive, and unjustified.