“Go and see” is great. I have been in a lot of discussions where people talked about something for hours that they had never seen first hand. It’s so valuable t

“Go and see” is great. I have been in a lot of discussions where people talked about something for hours that they had never seen first hand. It’s so valuable to see directly how your users are using your product or to see people’s workplace. With offshore people we had problems lingering for weeks until somebody went there, saw what they were actually doing and what equipment they had, and solved the problem quickly. Same for setting up equipment at customer sites. Struggle for months because the local sales guy doesn’t give you the correct information or go there and solve the problem in an hour with their IT guys. All the data we are collecting is useful but seeing things directly is extremely useful. Seems the modern workplace is often becoming very abstract where everything is compartmentalized and people see only their little box.