A lot of truth in this but most of us are not really taught how to discuss or describe. Philosophy I guess. How many times have I had to ask a Support Tech to

A lot of truth in this but most of us are not really taught how to discuss or describe. Philosophy I guess. How many times have I had to ask a Support Tech to go back and get basic details, "not working"? How? What are they expecting and what are they seeing? What time did it happen? Can they screen grab the browser console. All basic stuff that can help most of our fault-finding.