Only 200k happy customers when it was promised to be "fully live, nationwide, for all customers" next month more than a year ago with repeated similar promises

Only 200k happy customers when it was promised to be "fully live, nationwide, for all customers" next month more than a year ago with repeated similar promises this fall. And my relatives are not wealthy people -- this was half of their income for a particular month so at this point they'll be damned if they lose their place in line. They have no other choice -- not even DSL options in their area and the other satellite services have been so expensive and unreliable. They are completely at his mercy, and I feel like it's my fault for suggesting it.