Hey folks, author here. I work in the field of incident management and get to work with a lot of startups who are looking to put good practices in place early o

Hey folks, author here. I work in the field of incident management and get to work with a lot of startups who are looking to put good practices in place early on. There's been a common theme across them of over complicating things, relative to their size and general needs. This post is basically a distillation of things I often find myself recommending. Would love to chat if you have any comments.