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I think the grocery analogy is a bit strained. I've never seen a grocery store review mention how good the non-store-brand potato chips or chocolate bars are.
by mkipper 5y ago
I think the grocery analogy is a bit strained.
I've never seen a grocery store review mention how good the non-store-brand potato chips or chocolate bars are. I _do_ see reviews regularly mentioning the quality of produce and meat, which stores do have some control over. I think most people who take the time to go to Yelp / Google Maps / whatever and leave a review are aware that they're reviewing the store and not their Mars bar.
The experience using an app is completely different. Here's my dumb analogy.
You're browsing the snack food aisle in the grocery store. You really want a Mars bar, so you pick one off the shelf and go to put in your basket. As you're picking it up, a voice asks you from the heavens: "How much do you like this?"
How much do I like what? The grocery store? The Mars bar? Being asked the question at all?
My guess is that most people leaving 5 star reviews for the Apple Podcasts app had a similar experience. If you just finished listening to a 2 hour podcast that you enjoyed and are greeted with a "rate your experience" pop-up after unlocking your phone, you might be inclined to select 5 stars without thinking about what you're actually rating.
Is this some dark pattern from Apple added to pump up their app ratings? I have no idea. But I do think that the lines are very blurred, intentionally or not, in something like a podcast app. An app certainly _could_ mislead its users into leaving positive reviews.