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Def unified queue. They are violating a golden rule. not giving the people what they want. They've lost the Value in Value Added Service. As of today there sto
by ShawnJG 15y ago
Def unified queue. They are violating a golden rule. not giving the people what they want. They've lost the Value in Value Added Service.
As of today there stock is down 40% from when this whole debacle started.
- RandallBrown 15y agoI believe it was Henry Ford who said "If I'd asked customers what they wanted, they would have said "a faster horse"." Sometimes you have to do something that customers might not "want" to get to something that they really do want. If this lets Netflix improve their streaming service without being bogged down by dvds then I'll be all for the change.
- fpgeek 15y agoThere's a difference between "giving the customer exactly what they're asking for" and "listening to what the customer cares about". Ford said to avoid the first. Netflix is failing to do the second.