In most of places I have been involved with ServiceNow has been the core of incident management. From alerts playbook to follow up on systems/components uptime

In most of places I have been involved with ServiceNow has been the core of incident management. From alerts playbook to follow up on systems/components uptime and daily/monthly/yearly SLA breaches. Any system that is offered for enterprises should somehow integrate into that solution. Generally speaking, I can say that ServiceNow is horrible to work with, use, manage; but it looks like it is the solution that is dominant in enterprises.