> While I was reorganizing my phone, I had a sudden realization: Settings are typically seen as the result of design failure. The thinking goes that as designer

> While I was reorganizing my phone, I had a sudden realization: Settings are typically seen as the result of design failure. The thinking goes that as designers, our goal is to create product experiences that don’t require any adjustments by the user. Consequently, offering customization options is interpreted as a failure to make firm product decisions. I wonder if the author has ever considered how much users hate when things arbitrarily change as designers try to figure out what the One True Product Experience should be. (Or, more likely, try to optimize some metric management is unhappy about.)