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Good. If you take away something and users don't care, it wasn't important or necessary. Perfection is achieved when there's nothing left to take away.

• rhn_mk1 5y ago
  My point is rather: how can you be sure that you're not alinating those who care? Unless you don't care about them. Then you've reached your goal.
  • themacguffinman 5y ago
    You measure. You measure how often that setting was used, you analyze behavioral changes before/after, you measure retention changes, you measure complaints & feedback.
    • rhn_mk1 5y ago
      I agree that you can get momentary insight into changes, but that doesn't help you understand if you are indeed alienating potential users, for two combined reasons. First, you can't measure the preferences of those who never were your users, or those who already dropped out. Second, software is not static, and whenever you apply changes to it - including those not related to UI - its utility to different demographics changes. And you can't know how much of the new demographic would be your users if your software had a diffrent UI. So while you can measure the impact of UI changes on your userbase via behaviour analysis, you can't find out whether you're excluding potential users this way.