The SLA in their generic terms states that the calculation is based on their monitoring: https://github.com/customer-terms https://github.com/customer-terms A

The SLA in their generic terms states that the calculation is based on their monitoring: https://github.com/customer-terms https://github.com/customer-terms A process that involved arguing about what a status page said and when doesn't make a lot of sense if they have logs of what happened.