How does gradually removing power user features over time empower regular users over time? Hint: It doesn't. And then when the regular users are all piling up

How does gradually removing power user features over time empower regular users over time? Hint: It doesn't. And then when the regular users are all piling up on support because they can't learn how to configure the product (or indeed ask their power user friends for help, since the features no longer exist), what happens then? Nothing. Nothing happens then. And the shitshow continues.