5 ms·

I feel sort of bad for this comment. The reason is because the reason given is perfectly sound. “We have to split this out because of perfect reasonable reason

by zht 5y ago

I feel sort of bad for this comment. The reason is because the reason given is perfectly sound. “We have to split this out because of perfect reasonable reasons like laws, data retention policies, etc etc”. And everything afterwards is pure unadulterated propaganda. I don’t know if the commenter knows how patronizing they sound. “We did this for you because even though you’ve previously explicitly opted out, we think we know better than you and we’re doing you a favor to enhance your experience”. Imagine going into a restaurant and saying “I really don’t enjoy a medium rare steak please make it medium well” and having the chef say “ok fine but medium rare steak is the best way to enjoy it so I made it medium rare despite what you previously explicitly told me enjoy” I really wouldn’t expect this sort of borderline gaslighting from a company like Google. I really can’t tell how many PMs and engineers on this team either a) whole heartedly believe in this or b) have convinced themselves this is a user friendly change or c) knows that something feels off but their paycheck depends on it so let’s not fight too much about it, d) feels some reservations and have voiced up but have bills to pay so didnt rock the boat

belter 5y ago
Google is pulling a "Soup Nazi" on you... "The Soup Nazi": https://youtu.be/euLQOQNVzgY https://youtu.be/euLQOQNVzgY
neatze 5y ago
> “We did this for you because even though you’ve previously explicitly opted out, we think we know better than you and we’re doing you a favor to enhance your experience” This is issue industry wide not just in google, and it is not only privacy settings, but applies to general GUI of some applications and operating systems.
vertis 5y ago
There was this thing in Melbourne cafes for a while (and maybe still, I'm not in Melbourne any more), where you would walk in and order your usual from other cafes "a large Flat White" and the barista would go "We only make coffee in one size". At which point I would walk out and go to another cafe. The same experience, "I want coffee in a certain way", "we know better than you and will only serve you coffee how we like to make coffee"
- stephenr 5y ago
  Isn't that just a case of only having on size of cup though?
  - vertis 5y ago
    I have heard that reason. It fals apart when you take your own Keep Cup (etc) and it's still a problem. The problem with having an amazing coffee culture is that you end up with a bunch of coffee shops that think they know better than the customer. If they want to run their businesses like that, that's fine. No objection. I'm sure they'll find plenty of customers. It might even be me depending on how desperate I am. But it's accepting that it's not going to work for a segment of their potential market. Another example is cash-only/card-only, the former of which I now find much more obnoxious. That's a decision they're allowed to take, but it removes a segment of customers (it's different to the "Google knowing better" in the original post). I will likely not go back to a place that's cash only, because I don't usually carry cash any more. Depending on the country you can walk into an office supply store and walk out with a cheap terminal (Square, SumUp, etc) that will allow you to take payments so it's nowhere near the "6 weeks wait and a merchant bank account" that it was when card payments were in their early years. Which means it's just lazy. It's lazy and it's pushing that laziness onto your customers, who have to go to the ATM. Disclaimer: This varies country to country. In germany it's much more common to have to pay cash, because they have some long term, anti-tracking hang-up that go back to the cold war (at least that's my understanding).
    - stephenr 5y ago
      > The problem with having an amazing coffee culture is that you end up with a bunch of coffee shops that think they know better than the customer. Is this really "knowing better"? I mean, if you want a bigger coffee, and are taking your own cup: just ask them for two, and put it in the same cup. The card issue has another aspect you're not considering: credit card networks charge fees. There is no inherent fee to accept cash.
- Handytinge 5y ago
  I spent decades in Melbourne and ordered flat whites from hundreds of cafes and not on ever had this response. Surely this is a singular experience you had and not the commonality you're implying it to be?
tekknik 5y ago
> ok fine but medium rare steak is the best way to enjoy it so I made it medium rare despite what you previously explicitly told me enjoy Well considering it’s a felony to cook or consume some steaks above medium rare I may do the same. Kidding of course :P

by zht 5y ago

belter 5y ago

Google is pulling a "Soup Nazi" on you... "The Soup Nazi": https://youtu.be/euLQOQNVzgY https://youtu.be/euLQOQNVzgY

neatze 5y ago

> “We did this for you because even though you’ve previously explicitly opted out, we think we know better than you and we’re doing you a favor to enhance your experience” This is issue industry wide not just in google, and it is not only privacy settings, but applies to general GUI of some applications and operating systems.

vertis 5y ago

There was this thing in Melbourne cafes for a while (and maybe still, I'm not in Melbourne any more), where you would walk in and order your usual from other cafes "a large Flat White" and the barista would go "We only make coffee in one size". At which point I would walk out and go to another cafe. The same experience, "I want coffee in a certain way", "we know better than you and will only serve you coffee how we like to make coffee"

stephenr 5y ago
Isn't that just a case of only having on size of cup though?
- vertis 5y ago
  I have heard that reason. It fals apart when you take your own Keep Cup (etc) and it's still a problem. The problem with having an amazing coffee culture is that you end up with a bunch of coffee shops that think they know better than the customer. If they want to run their businesses like that, that's fine. No objection. I'm sure they'll find plenty of customers. It might even be me depending on how desperate I am. But it's accepting that it's not going to work for a segment of their potential market. Another example is cash-only/card-only, the former of which I now find much more obnoxious. That's a decision they're allowed to take, but it removes a segment of customers (it's different to the "Google knowing better" in the original post). I will likely not go back to a place that's cash only, because I don't usually carry cash any more. Depending on the country you can walk into an office supply store and walk out with a cheap terminal (Square, SumUp, etc) that will allow you to take payments so it's nowhere near the "6 weeks wait and a merchant bank account" that it was when card payments were in their early years. Which means it's just lazy. It's lazy and it's pushing that laziness onto your customers, who have to go to the ATM. Disclaimer: This varies country to country. In germany it's much more common to have to pay cash, because they have some long term, anti-tracking hang-up that go back to the cold war (at least that's my understanding).
  - stephenr 5y ago
    > The problem with having an amazing coffee culture is that you end up with a bunch of coffee shops that think they know better than the customer. Is this really "knowing better"? I mean, if you want a bigger coffee, and are taking your own cup: just ask them for two, and put it in the same cup. The card issue has another aspect you're not considering: credit card networks charge fees. There is no inherent fee to accept cash.
Handytinge 5y ago
I spent decades in Melbourne and ordered flat whites from hundreds of cafes and not on ever had this response. Surely this is a singular experience you had and not the commonality you're implying it to be?

tekknik 5y ago

> ok fine but medium rare steak is the best way to enjoy it so I made it medium rare despite what you previously explicitly told me enjoy Well considering it’s a felony to cook or consume some steaks above medium rare I may do the same. Kidding of course :P