I pre-paid at the start of last year and it materialised before Christmas, here in the UK. Friends got it 6 months before me, for pre-ordering a few of months e

I pre-paid at the start of last year and it materialised before Christmas, here in the UK. Friends got it 6 months before me, for pre-ordering a few of months earlier on the beta. Perhaps your cell was full, but that doesn't excuse the customer service.